Frequently Asked Questions | Veelgestelde Vragen | Häufig gestellte Fragen

• Will I get the product I see on the picture?
- All pictures are made in our studio or made within the studio of our suppliers.

• How can I pay for my order?
- You can safely pay with multiple methods depeding on your country. This includes, : Mastercard, Visa, iDeal, Bancontact, Giropay, Sepa.) (We use Stripe for an easy and safe payment for you and us.)

• What are the shippingcosts?
- This depends on the QTY of your order, It might be free or it might come with an cost. You will be notified whenever you make an order about the shipping costs.

• How long does it take for my order to arrive?
- After we receive your payment we will process your order, delivery can change between 2-8 working days depending on the country you live. Shipping delays can occur if, : Wheater (snow) • You not have paid for your order • If you miss the courrier • Wrong adress details • If your desired item is out of stock. •

• Is everything new?
- Yes everything is new.

• How can I know if my product will be delivered?
- We do our best to provide the best customer service and we will always keep our customers satisfied. A customer that is satisfied will bring more customers, You can assure that we will do our best to satisfy you.

• How do the sizes work?
- You can always look at our size tabels on the products page. We measure all the products to make it easy for you. we recommend you also to measure yourself so we can ship you the perfect size.

• I forgot my password, what now?
- You can easily reset your password if you click on "forgot password". If you need assistance you can email us.

• I have emailed, but did not get a reply.
- In most cases you will receive a reply within 1-2 hours, this can take up to a maximum of 24 hours. (yes our staff sleeps too).

• Can I buy as an individual.
- We sell only in wholesale.

• To wich countries do you ship?
- We ship to almost all countries excluding some countries outside the EU

For more information or questions please mail us [email protected]

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